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Festival Crowd


Privacy Policy


This privacy policy applies between you, the user of this website, and WCE Ltd., the owner and provider of this website. WCE Ltd. takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.

This privacy policy should be read alongside and in addition to our Cookies Policy and our Terms and Conditions of Use which can be found


1.     In this privacy policy the following definitions are used:









2.     In this privacy policy, unless the context requires a different interpretation:
        a. The singular includes the plural and vice versa;
        b. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules                  or appendices of this privacy policy;
        c. A reference to a person includes firms, companies, government entities and partnerships;
        d. "Including" is understood to mean "including without limitation";
        e. Reference to any statutory provision includes any modification or amendment of it;
        f. The headings and sub-headings do not form part of this privacy policy.


3.     This privacy policy applies only to the actions of WCE Ltd. and users with respect to this website. It does not extend to any websites that can be accessed from this website including but not limited to; any links we may provide to social media websites, ticket websites and venue websites.

4.     For the purposes of the applicable data protection laws, WCE Ltd. is the "data controller". This means that WCE Ltd. determines the purpose for which, and in the manner of which, your data is processed.


5.     We may collect the following data, which includes personal data from you:
        a. Name;
        b. Contact information such as email addresses and telephone numbers;
        c. Financial information such as credit / debit card numbers;
In each case in accordance with this privacy policy.


6.     We collect data in the following ways:
        a. Data is given to us by you;
        b. Data is received from other sources; and
        c. Data is collected automatically.


7.     WCE Ltd. will collect your data in a number of ways, for example:
        a. When you contact us through the website, by telephone, post, email or any other means;
        b. When you make payments through this website or otherwise;
In each case in accordance with this privacy policy


8.     WCE Ltd. will receive data about you from the following third parties:
       a. Ticket agent(s);
        b. Event venue(s);

        c. Social media.

9.     To the extent that you access the website, we will collect your data automatically, for example:
        a. We automatically collect some information about your visit to the website. This information helps us to          make improvements to the website content and navigation and includes your IP address, the date, times            and frequency with which you access the website and the way you use and interact with its content.


10.   Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically data may be used for the following reasons:
        a. Internal record keeping;
        b. Improvement of our products / services;
In each case in accordance with this privacy policy.

11.   We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).


12.   We will use technical and organisational measures to safeguard your data, for example:
        a. Access to your account is controlled by a password and user name that is unique to you;
        b. We store your data on secure servers;
        c. Payment details are encrypted using SSL technology (typically you will see a lock icon or green address          bar or both) in your browser when we use this technology.

13.   Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via email at:

14.   If you want detailed information from Get Safe Online on how to protect your information on your computers and devices against fraud, identity theft, viruses and many other online problems, please visit;
Get Safe Online is supported by HM Government and leading businesses.


15.   Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes required in this privacy policy or until you request that the data be deleted.

16.   Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.


17.   You have the following rights in relation to your data:

        a. Right to access - The right to request (i) copies of the information we hold about you at any time, or

        (ii) that we modify, update or delete such information. If we provide you with access to the information              we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or                      excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request,          we will tell you the reasons why.
        b. Right to correct - The right to have your data rectified if it is inaccurate or incomplete.
        c. Right to erase - The right to request that we delete or remove your data from our systems.
        d. Right to restrict our use of your data - The right to "block" us from using your data or limit the way in              which we can use it.
        e. Right to data portability - The right to request that we move, copy or transfer your data.
        f. Right to object - The right to object to our use of your data including where we use it for our legitimate            interests.

18.   To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via email at:

19.   If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK this is the Information Commissioners Office (ICO). The ICO's contact details can be found on their website at:

20.   It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.



21.   This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.


22.   WCE Ltd. may, from time to time, expand or reduce our business and this may involve the sale and / or the transfer of control of all or part of WCE Ltd. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.

23.   We may also disclose to a prospective purchaser of our business or any part of it.

24.   In the above instances, we will take steps with the aim of ensuring your privacy is protected.


25.   You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. 


26.   If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.


27.   Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.


28.   This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the jurisdiction of the English and Welsh courts.


29.   WCE Ltd. reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

This policy was last updated on 1 January 2024



Data Protection Laws

WCE Ltd. / We / Us

User / You



Collectively all the information you submit to WCE Ltd. via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Any applicable law relating to the process of personal data, including but not limited to GDPR and any national implementing and supplementary laws, regulations and secondary legislations.

WCE Ltd. a company incorporated in England and Wales with the registration number 14759767 whose registered address is; Suite G04 1 Quality Court, Chancery Lane, London, England, WC2A 1HR.

Any third party that accesses this website and is not either (i) employed by WCE Ltd. and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to WCE Ltd. and accessing the website in connection with the provision of such services.

The website you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

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